Treasury Issues New HAMP Rule Requiring Single Point-of-Contact.

For many homeowners who are in default on their mortgage , dealing with their lender in an attempt to work out a resolution, whether through a loan modification, short sale or deed in lieu of foreclosure can be an extremely frustrating experience. Among the biggest complaints that I hear from my clients is that when they call, they can literally get a different person each time. Under the new guidelines issued by the Treasury Department , lenders who participate in the HAMP program will be required to assign a ” dedicated relationship manager”. This person will be responsible for communicating with the homeowner throughout the process , including the review of all options available prior to foreclosure. Read more

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